Event Detail



 

 

June 2019 PEAK LUNCHEON

June 21, 2019
JW Marriott Denver Cherry Creek, Denver, CO

 

Create a Member Journey Map Process

Need to enhance your understanding of what motivates your members/customers and explore their needs and pain points? Try using a journey map, a visual tool that displays how your members experience your products, services, or benefits. Join us for the CSAE PEAK Luncheon on Friday, June 21, as Mary Rownd shows us how to build a journey map process that visually represents how your members/customers attempt to satisfy their needs and goals with your organization's products, services, or benefits.

Key Learning Objectives:

  • How to establish a clear and consistent journey map process
  • How to involve stakeholders and staff in the process
  • How to select tools and resources to visualize the member/customer experience

About Our Presenter--Mary Rownd, PMI-ACP, DPM

After a successful marketing career, Mary founded Digital Project Solutions, a consultancy specializing in digital project management, user experience and content strategy. Using her problem solving and analytical mind-set, she has managed countless projects, launched numerous websites, campaigns and apps, and delighted dozens of stakeholders. Her background includes association management positions with the Healthcare Information Management Systems Society (HIMSS), the American Marketing Association (AMA), and the National Marine Manufacturers Association (NMMA).

 

CSAE Annual Meeting

The annual meeting of CSAE has been moved to 11:30 AM June 21 in conjunction with the June PEAK luncheon. At that time we will have the election of officers and directors, followed by an installation ceremony.  See the official notice and list of candidates.

 

The Details

When: June 21, 2019

10:45 AM-11:15 AM: New Member Orientation
11:00 AM: Registration and Networking
11:30 AM CSAE Annual Meeting
11:30 AM: Luncheon
12:15 AM: Presentation

Where:

JW Marriott Denver Cherry Creek
150 Clayton Lane, Denver, CO, 80206

Registration:
 

$49.00 for CSAE Members (After June 19: $59.00)
$69.00 for Non-CSAE Members (After June 19: $79.00)
$20.00 for Students (Must be full time student at a recognized college or university)

Parking:

Discounted valet parking is available for $10.00

CAE Credit
Luncheon Presentation: 1 Hour

Hosted by

Cancellation/Refund Policy
All registration cancellations and refund requests must be made to email at jt@csae.org 2 days prior to the event. Refunds will not be given for no-shows. Substitutions of registrations are permitted. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution.

Consent to Use of Photographic Images and Name
I understand that at this event or related activities, I may be photographed/videotaped. I agree to allow my photo or video to be used for any legitimate purpose by the sponsors, presenters or organizers. I give permission to CSAE to copyright, display, publish, distribute, use, modify, print and reprint such images in any manner whatsoever related to CSAE, including and without limitation, publications, advertisements, brochures, website images, or other electronic displays and transmissions.